The missing transformer...better late than never

"The case of the missing transformer"

Back to the stories of our trip in Brussels, Belgium. The machinery we build is designed for the U.S. market, in particular the power requirements. In Belgium they use 408 volts instead of 204 volts like we do in the "states". No problem, we will order a transformer to convert the power, and instead of shipping it overseas we will order it from a European vendor. Everything is going great, we have a tracking number and we are in constant contact with the shipping company to ensure the arrival prior to the show. We get confirmation that the "package" has been delivered to the Expo site. And now the case of the missing transformer begins. We had developed a good working relationship with the Ned, the"lift"(a.k.a. forklift) supervisor. He knows we are anxiously awaiting the arrival of our transformer so he is on the look out as well. Time passes...slowly, we want to get this wrapped up and go see Brussels in the daylight. NO TRANSFORMER. "Ned, any signs of our shipment, it is supposed to be here somewhere." Nothing...until Ned shows up with an interesting grimmace. He states in his english accent "We think we have located your transformer, only there is a problem. It appears it was delivered to the wrong exhibitor booth, and they state it is theres." OK, honest mistake, the box probably wasn't marked correctly or something like that...not really!!! After a little research and snooping we find out it not only went to a different exhibitor, it is hooked into a machine of a major competitor. After a lot of "discussion" between the lift company with Ned's assistance our package is returned in the original packaging. On every side of the box it is CLEARLY labeled with our booth number and conpany name. So much for that "honest" mistake excuse. Needless to say, "Starving Curtis" (that was my self appointed name since we ate breakfast at 6am and dinner at 9pm) was not happy. Alls well that ends well I guess, we hooked up our transformer and our machine came to life, ready to show off all its features to prospective customers.